Record cover against the asset with its kind — manufacturer, extended, AMC or CMC — plus the provider, policy number, claim contact, cost and expiry. Reminders fire before expiry rather than after, so repairs get claimed instead of paid for out of your own budget.
Maintenance and warranties tend to slip quietly — until something breaks or a claim lapses. Stackroom keeps both on your radar.
Maintenance tickets
- Send an asset to maintenance and track the ticket through its statuses.
- The full service history stays on the asset record.
Warranty tracking
- Store warranty records with their expiry dates.
- Filter by expiry to see what's coming up.
- Reminders (and
warranty.*webhooks) fire before a warranty lapses.
Reminders support snooze, dismiss and done — and show up in both an inbox and on your dashboard.
Frequently asked questions
What is the difference between a warranty and an AMC?
A manufacturer warranty covers defects and is included in the purchase. An annual maintenance contract is paid for separately and usually covers scheduled servicing and labour, with parts charged extra. A comprehensive contract normally includes parts too.
When do warranty reminders fire?
Ahead of the expiry date rather than on it, so there is time to arrange a claim or a renewal. Alerts reach the people who can act on them, and also fire as a webhook so your own systems can react.
Can one contract cover several assets?
Yes. A single contract can be linked to many assets, which is how service agreements covering a fleet of devices are usually structured.
Why do organisations miss warranty claims?
Because the expiry date lives somewhere other than the asset — a supplier email or a purchase file — so nobody checks at the moment a repair is authorised. Holding it on the record removes the failure mode.